Service & Coordination Policy
Our commitment to transparency, professional communication, and exceptional client care.
Individual Handling & Confirmation
At Willem Boutique, every request is handled individually with careful coordination and clear communication. Before any order is arranged, clients receive detailed confirmation and preview photos to ensure full clarity and approval.
Service Fees & Coordination
Since our service involves personalized sourcing and coordination carried out on behalf of the client, all arrangements are confirmed before processing. Once a request is approved and coordination has begun, service fees and logistics arrangements are non-refundable.
Issues & Resolutions
If there is any issue with the item upon arrival, clients may contact our support team within 7 days, and we will review the situation and assist with a resolution in coordination with the supplier or logistics partner.
Our Priority
Our priority is to ensure transparency, smooth communication, and a professional experience from request to delivery.